Run by former and experienced expert of The New York City Department of Environment Protection (DEP), No. 1 M. D. Water Group Corp. was founded to help and resolve any difficult and complicated issues for customers who have problems dealing with DEP regarding water and sewer bills of residential and/or commercial buildings located within five boroughs of New York City.
Within DEP, The Bureau of Customer Services (BCS) is in charge of providing customer services to, as well as billing, the city’s more than 900,000 water and sewer accounts by using a tedious and obsolete Customer Information System (CIS) installed in 1995 when all the responsibilities were transferred from The New York City Department of Finance to DEP.
To match with the computerized system of CIS, BCS also advocated installing an outside remote receptacle device (a small and black remote box) connected to each meter in a building. As a result, meter readers would not need to gain access to premises but still be able to get reading efficiently and conveniently. All they have to do is plugging into the remote box with a device called “gun” and bring it back to DEP at the end of the day to download into CIS all the readings recorded. However, most remote boxes are too fragile and easily malfunctioned because of outside factors such as weather conditions and human sabotages. Even though no actual reading has been collected due to remote malfunction, BCS still keeps sending estimated bills to customers. Therefore, discrepancies would accumulate gradually in accounts and arise eventually as complex problems after a long period of time. Estimated bills could be under- or over- estimated, but customers would not be benefited no matter what. If an account is underestimated, BCS would upwardly and retroactively adjust the bills for certain years according to the statute of limitation issued on water and wastewater rate book for individual fiscal year; hence, customers would get a big catch-up bill. On the other hand, if overestimated, no interest would be compensated for overpayments on account after the problems have been found and fixed.
Utilizing our expertise of this field, we not only research accounts in detail and meticulous ways to provide accurate and factual findings, but also are dedicated to represent customers in dispute with DEP to ensure that customers benefit eventually. We always keep up our efforts and promises to speed up the process through scrupulous follow ups. We guarantee that our professional and courteous attitude towards customers will definitely resolve any water and sewer billing issues.
Complicated problems will arise in many various ways depending on different scenarios. For a free consultation, please contact us at (212) 625-2722/2733, email stevenma@no1mdwatergroup.com, or come visit at 373 Broadway, 2nd Floor, Room #B3, New York, NY 10013.
